Frequently Asked Questions
Q: How do you ensure the safety of my pets?
A: At HPWS, the health and safety of your pets come first. We follow strict protocols to ensure your furry family members are never put at risk during our service:
Sanitized Equipment – All tools, shoes, and gear are disinfected with kennel-grade cleaner between every visit to prevent the spread of bacteria, viruses, and parasites from yard to yard.
Pet-Aware Procedures – If pets are outside when we arrive, we always approach calmly and respectfully. If a pet seems nervous or aggressive, we’ll contact you before proceeding.
Secure Gates & Fences – We double-check that all gates are closed and secured before we leave your property—every single time. We will send a photo of the locked gate.
No Harsh Chemicals Left Behind – We never use anything on your lawn that could harm pets or wildlife. Our disinfectant is used only on our equipment, not your grass or soil.
Trained & Trustworthy Staff – We treat every yard like it's our own and every pet like family.
Q: Do you provide service year-round?
A: Yes. The weather doesn't stop our animals from pooping, and the weather doesn't stop us from cleaning it up. We strive to keep your yard clean and fresh all year long.
Q: Does the dog(s) have to be inside the home when scooping the yard?
A: No, as long as the dog isn't aggressive. We just ask that if your dog is aggressive to please have them inside while we clean.
Q: Do I need to be home?
A: For yard cleanups, no. You do not have to be home. We just need access to the area you want cleaned. If we are providing cat litter box cleaning, then yes you would need to be home. Special accommodations can be made upon request.
Q: Do I have to sign a contract for Subscription services?
A: No contracts. You can stop or start anytime.
Q: Do you provide specific arrival times?
A: Unfortunately, we do not provide specific arrival times for our cleanups. We do our best to send a text to notify you when we are on our way.
Q: Can I request a specific cleanup day?
A: Yes, you can request a specific day that works best for you. If our schedule permits, we will accommodate you with that. If we aren't able to visit on that specific day, we will work our hardest to get to you the day before or the day after.
Q: How do you dispose of the poop?
A: Proper disposal of animal waste is essential to environmental safety, as it is considered hazardous material. We will double bag the poop and take it with us!
Q: What are your payment options?
A: We accept Cash, Check, Zelle, Venmo, Paypal & Cashapp
Q: What if you miss a spot in the yard?
A: We pride ourselves on doing a thorough job every time. But if we ever miss a spot, just let us know—we’ll return to your yard within 24 hours to make it right, free of charge.
Q: Why choose Holt Pet Waste Solutions?
A: Locally owned, personally invested - you're not dealing with a franchise, we're a passionate family business. We offer clear pricing - no hidden fees. More than just dogs - we handle cat litter too. Reliable and on-time - With route optimization and proper scheduling, we'll show up when we say we will.
